Exceptional 98% KPI rating for Folkestone HEART

A huge well done to everybody involved in the delivery of Folkestone HEART

98% customer satisfaction was received for this refurbishment project known as Folkestone HEART. Which is even more impressive given our customer was in-situ throughout.

Our works involved refurbishment of a Grade II listed property to create a museum with new exhibition spaces for the town’s civic collection. As well as the creation of a new multifunctional suite and Council Chamber.

The building housing Council offices, visitor information and a first floor cinema. With the building being in continual use works were carefully managed to maintain the safety of Council staff, visitors, the general public and our site team at all times. Some highlights of the feedback received include:

  • 10/10 – for our approach to health & safety;
  • 10/10 – for our sensitivity to those working in and around the building;
  • 10/10 – for our management of the programme;
  • 10/10 – for Quality of Product;

We were also rated as Significantly Better than contractors they had used in the past.